Free Shipping
Free shipping on orders over $99.
Money Back
15 days money back guarantee.
Secure Checkout
We ensure 100% Payment Secure.
HOW MUCH IS SHIPPING?
For orders over $100, shipping is free. For orders less than $100, Shipping fees range from $9.99 to $15 (depending on country).
HOW LONG WILL MY ORDER TAKE?
Delivery takes 13-17 business days from the day the order is placed. We are preparing expedite deliver.
There may be further delays depending on the circumstances of the delivery company.
WHAT COURRIER SERVICE DOES Rami81 USE?
We use FedEx or EMS or DHL, one of the most trusted delivery services.
CAN I TRACK MY ORDER?
Yes, you can always check the status of your order by clicking ORDER STATUS in your MY ACCOUNT. “In Transit” means your package has departed our warehouse and is being delivered.
FedEx sends tracking information to the registered email upon dispatch.
WHAT IF I HAVEN’T RECEIVEED MY ORDER?
If it’s been over 3 business days after placing an order, please contact us at rami81creationlab@gmail.com. We will work with FedEx to track your package and email you of every update.
FedEx takes up to 10 business days to investigate missing packages.
ADDITIONAL SHIPPING FEES?
If the package gets sent back to us after 3 failed delivery attempts, re-sending the order may result in a fee.
TAXES AND CUSTOMS
** Import duties and fees, taxes and any other charges and fees are the responsibility of the customer.
👉 Portraits
Follow the tips below when taking your pet's photo! If you aren't able to follow these steps exactly, don't worry! We have a dedicated team who check all orders and photos as they come in.
If your photo doesn't meet our criteria, we'll let you know within 1 hour of receiving your order, and help you choose a more suitable one!
• Close up photos work best!
• Take your photo at eye level with your pet.
• Take your photo in natural daylight and don't use flash.
• Try to get your pet to sit or stay still - make sure there's no blur.
• Make sure long floppy ears are in the photo and are not out of frame.
👉 Photo(Full Custom)
When uploading image files of family, friends, lovers, pets, etc., make sure to upload high-resolution photos so they're easy to print. If you upload a low-quality photo, we will contact you, but if we are forced to use a low-quality photo, we will upscale the resolution to print.
• Preferably high quality (resolution) photos
• Size 1000x1000 or larger
FAQs
How to order your custom moodlight Canvas?
1. Upload your photo(image)
Choose your favorite photo to keep as a keepsake. Upload a photo and place your order.
2. Approve your custom photo
Receive your artwork proof(Mock-up image) 1-2 days after placing your order. 100% satisfaction guarantee!
3. Cherish them forever!
Showcase your best friend on your wall or gift to a loved one. Remember to share on Instagram, and please tag
@glowandartcanvas
What country does it ship to?
Currently shipping from Korea.
We are in the process of making it available for delivery in the United States.
How long does delivery take?
Product production takes 3 to 5 business days, and arrival times vary by country.
It takes about 15 to 20 days on average.
How can i make refund from your website?
If you wish to receive a refund or cancel your order, you must do so before 10 PM on the day of ordering to receive a refund.
1. Refunds are not possible due to a customer’s general change of mind.
---- Return and Exchange Procedure ----
2. If a defect occurs in the product, please email us three detailed photos or a video taken from different angles of the defective area.
3. Please return defective products to our address.
4. We will resend the returned product after confirmation.
5. It may take some time, so please wait patiently.
Return address: IMI, 207ho, 2F, 5012, Donghae-daero, Donghae-si, Gangwon-do, Republic of Korea
Is custom printing available?
yes. it's possible.
If you have photos or designs you would like printed, please contact us by email.
We will inform you of the procedures and methods.
How do I make payment by my credit card?
Currently, the payment system is only available through PayPal.
This is a plan to introduce a credit card payment system in the future.